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Returns & Refund Policy

Shipping Policy

UK EXPRESS : Please allow 1-2 working days for delivery via Royal Mail, Evri or DHL.

UK STANDARD: Please allow 3-5 working days for delivery via Royal Mail, Evri or DHL.

  • **During our sale periods, delivery times can increase due to a larger volume of orders.  Delivery may take up to 5-6 working days. **

EUROPE & REST OF THE WORLD: Please allow 7-10 working days for delivery

  • Pricing for overseas shipment will vary between countries and will be calculated using the information on the weight and size of the package.

**IMPORTANT**  When shipping outside of the UK, Customs charges and taxes may apply that you will need to pay directly.

Please check these requirements with the relevant authority before placing an order. We take no responsibility for the payment of these charges.

TRACKING ID WILL BE MAILED VIA EMAIL.

Returns and Refunds Policy

We are confident you will be happy with your purchase. In the unlikely event that a product arrives damaged or faulty, please e-mail us hello@oilsandherbs.co.uk or call our Customer Services team on 01254 369 101 between 9 am-5pm, UK time, Monday to Saturday (excluding UK Bank Holidays). We will ask you to return the product and, within 14 working days of our receipt of the returned goods, will refund money back to your credit or debit card. Any refund due to a damaged of the product will include reimbursement of the applicable delivery charges.

If you are not completely happy with your product for any other reason, you may return the product to us within 30 working days of receipt IN ORIGINAL CONDITION for a full refund,but we shall not reimburse the cost of returning the product.

Cancellation Policy

Cancellations by the customer – In case we receive a cancellation request within 24 hours of order placement and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back in the same mode of payment through which the order was placed. The refund process will take a maximum of 3-6 working days.

Cancellation by Oils and Herbs UK – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 7 working days.

How can I change the address or phone number in Order?

If you wish to change the address or phone, you can connect us at hello@oilsandherbs.co.uk within 24 hours of order placement. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.

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4.7
Based on 67 reviews
5 star
79
79%
4 star
18
18%
3 star
0%
2 star
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1 star
3
3%
1-5 of 67 reviews
  1. Z

    Gives a nice boost of energy and after 7 days.

  2. F

    Product is really good.

  3. J

    I used this product for long time, and, I can say is wonderful. I have more, more energy now.

  4. S

    Fast service I do feel a difference thank you.

  5. S

    Good value product.

4.4
Based on 57 reviews
5 star
61
61%
4 star
32
32%
3 star
2
2%
2 star
0%
1 star
5
5%
1-5 of 57 reviews
  1. B

    While it may take a little time to feel the full effect, consistent use has noticeably reduced my joint stiffness. A reliable, all-natural option.

  2. F

    It works wonders on my achy joints. Instant relief and a new must-have in my daily routine.

  3. CJ

    Perfect combo for soothing joint discomfort. Sleep without joint pain.

  4. H

    It helps to reduce swelling and joint pain. I am very much happy to have this oil.

  5. Y

    This product is perfect for a massage and I never regretted buying it.

4.8
Based on 106 reviews
5 star
84
84%
4 star
14
14%
3 star
0%
2 star
1
1%
1 star
1
1%
1-5 of 106 reviews
  1. MH

    Compared to other black seed oils I have purchased this brand has a similar but less strong fragrance and colour is slightly lighter. I haven’t tasted the oil before but tried this one – it’s actually got a pleasant slight roasted and nutty flavor.

  2. CY

    The packaging is nice and each box has two applicators presumably for use of the oil on eyelashes and/or eyebrows. It’s amazing! ❤️

  3. AP

    This is my second order of black seed oil, and the double pack is superb value. It tastes a little nutty and pleasant and I have added a little to salad dressings to give flavour as well as health benefits. I use it as a face oil applied after my normal face cream and my skin remains soft and moisturized even after swimming in chlorinated water.

  4. MT

    This is my second order of black seed oil, and the double pack is superb value. It tastes a little nutty and pleasant and I have added a little to salad dressings to give flavour as well as health benefits. I use it as a face oil applied after my normal face cream and my skin remains soft and moisturized even after swimming in chlorinated water.

  5. AF

    If this is as least as good as other oils I have used this will prove useful. Like most things, you need to use regular to see benefits.

0.0
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0.0
Based on 0 reviews
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0 of 0 reviews

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0.0
Based on 0 reviews
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0.0
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4.3
Based on 110 reviews
5 star
50
50%
4 star
43
43%
3 star
2
2%
2 star
1
1%
1 star
4
4%
1-5 of 110 reviews
  1. W

    Great product!

  2. C

    Improved joint flexibility and muscle recovery since using this shilajit resin. It’s now a staple in my daily routine.

  3. GS

    Improved my joint flexibility and muscle recovery. Feel more active and alert throughout the day. Love this natural energy boost!

  4. G

    This product has helped so much with my sleep and energy throughout the day. Don’t feel as stressed anymore and great uplift in my mood.

  5. S

    Better immune function and a sense of well-being.

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