Shipping Policy

Shipping Policy

  • DELIVERY & POSTAGE CHARGES

We will process and dispatch your order as quickly as possible. We do everything we can to meet the delivery times specified in this section, however, delivery times may occasionally be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

UK STANDARD: Please allow 1-3 working days for delivery via Royal Mail or DHL

  • **During our sale periods, delivery times can increase due to a larger volume of orders.  Delivery may take up to 5-6 working days. **

EUROPE & REST OF THE WORLD: Please allow 7-10 working days for delivery

  • Pricing for overseas shipment will vary between countries and will be calculated using the information on the weight and size of the package.

**IMPORTANT**  When shipping outside of the UK, Customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. We take no responsibility for the payment of these charges.

 

  • CUSTOMER SERVICES TEAM

You can contact us by telephoning our customer service team at

01254 369 101 between 9am-7pm, UK time, Monday to Saturday (excluding UK Bank Holidays).  OR Email us at [email protected] for all the queries.

If you call outside these hours, please leave your name and daytime telephone number and we will call you back the next working day.

Our dedicated team will be happy to help you with any queries you may have regarding your order. Feedback on products or services is also welcome.

  • ORDER PROCESS & TRACKING

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button. When we accept and process your order, we will send you an e-mail with the order number and tracking details.

Alternatively, we may decline all or part of your order for any reason, in which case we will notify you as soon as practicable.