CUSTOMER SERVICES TEAM
Our dedicated team will be happy to help you with any queries you may have regarding
your order. Feedback on products or services is also welcome.
You can contact us by telephoning our customer service team at 01254 369 101 between
9am-5pm, UK time, Monday to Friday (excluding UK Bank Holidays).
If you call outside these hours, please leave your name and daytime telephone number and
we will call you back the next working day.
ORDER PROCESS & TRACKING
You will have an opportunity to check and correct any input errors in your order up until you
click the Submit Order button. When we accept and process your order, we will send you an
e-mail with the order number and tracking details.
Alternatively, we may decline all or part of your order for any reason, in which case we will
notify you as soon as practicable.
DELIVERY & POSTAGE CHARGES
We will process and dispatch your order as quickly as possible. We do everything we can to
meet the delivery times specified in this section, however, delivery times may occasionally
be affected by factors beyond our control and therefore cannot be guaranteed. We will
inform you if we become aware of an unexpected delay.
UK STANDARD: Please allow 2-3 working days for delivery via Royal Mail.
- **During our sale periods, delivery times can increase due to a larger volume of orders. Delivery may take up to 5-6 working days. **
REST OF THE WORLD: please allow 10-14 working days for delivery
- Pricing for overseas shipment will vary between countries and will be calculated using the information on the weight and size of the package.