Returns And Refunds Policy
RETURNS AND REFUND POLICY.
We are confident you will be happy with your purchase. In the unlikely event that a product
arrives damaged or faulty, please e-mail us [email protected] or call our
Customer Services team on 01254 369 101 between 9 am-5pm, UK time, Monday to Friday
(excluding UK Bank Holidays). We will ask you to return the product and, within 7 working
days of our receipt of the returned goods, will refund money back to your credit or debit card. Any refund due to a damaged of the product will include reimbursement of the applicable delivery charges.
If you are not completely happy with your product for any other reason, you may return the
product to us within 7 working days of receipt IN ORIGINAL CONDITION for a full refund,but we shall not reimburse the cost of returning the product.
Cancellations by the customer – In case we receive a cancellation request within 24 hours of
order placement and the order has not been processed by us, we shall cancel the order immediately
and refund the entire amount back in the same mode of payment through which the order was
placed. The refund process will take a maximum of 3-6 working days.
Cancellation by Oils and Herbs UK – Under certain circumstances it might not be possible for us
to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or
cancel any order for any reason at our sole discretion. Some situations that may result in your order
being canceled include limitations on quantities available for purchase, inaccuracies or errors in
product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also ask for additional verification or information before accepting any order. We will contact
you if all or any portion of your order is cancelled or if additional information is required to accept
your order. If your order is cancelled after you are charged, the said amount will be reversed back in
your merchant account in the next ledger closing cycle, which is run every 7 working days.
How can I change the address or phone number in Order?
If you wish to change the address or phone, you can connect us at [email protected]
within 24 hours of order placement. If your order is not shipped, our team shall make the necessary
changes. You cannot change the address once the order is shipped.