Privacy Policy

Privacy Policy

Oils and Herbs UK is committed to handling all information supplied to us by our customers and registered users of our web site with the utmost care and confidence. We use computer security measures including firewalls, strong passwords and data encryption to keep your electronic information stored safely on a highly secure server managed by our e-commerce provider. Hard
copies of orders are only held long enough to process your order and update our accounting logs (which contain no personal data). After which all records are shredded and destroyed. We will handle your personal information as confidential (although we reserve the right to disclose this information in the circumstances described below). All information provided to us is held securely and protected under strict security measures to prevent unauthorized access. We will not sell or rent your personal data to other parties.

We aim to comply with the General Data Protection Regulations (GDPR). If you have any questions, please contact us immediately on

Your information

By using our website and signing up for a customer account, you agree for the following information to be collected about you:

  • Information provided at the time of signing up or using any service including but not limited to;
  • Name
  • Address (invoice and delivery)
  • Contact numbers
  • Email addresses
  • VAT numbers
  • Purchase Order (PO) Number
  • Transaction details of orders placed on our website.
  • Internal site search behaviour, language, traffic data and location data. This data is anonymised.

If during the ordering/checkout process you have decided to subscribe to our newsletter then you allow us, on occasion, to email you with relevant special offers / services or details on new products we feel may be of interest to you. These mailings will be relevant to our industry and you can, at any
time, opt out of receiving these mailings by following the instructions at the bottom of the newsletter email or by emailing dale and requesting your details be removed.


Order information and payments are taken using an SSL Certificate with a secure 128 bit encryption. (SSL is the standard security technology for creating an encrypted link between a web server and a
browser). Oils and Herbs UK accepts all major credit and debit payment cards on our website through Stripe. We also accept payments made through PayPal.

Payment will be taken immediately upon our acceptance of your order. All financial or credit card data that you supply will be processed and stored by either Stripe or PayPal. Both Stripe and PayPal
will be responsible for storing your financial details securely and in accordance with their own privacy policy. Both Stripe and PayPal comply with the Payment Card Issuer (PCI) requirements on data security, and any payment card information and other financial details collected by them will be
stored and used in accordance with those security standards.

Please note that Oils and Herbs UK does not store any of your financial details.


This Web site uses Google Analytics to collect visitor behavior data. This data is collected
anonymously to be used for marketing and optimization purposes. All visitor data is saved using an
anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data,
but the data is not personally identifiable. The data will not be used to identify a visitor personally
and is not aggregated with any personal data.

What are cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server
to a web browser, and stored by the browser. The identifier is then sent back to the server each time
the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on
a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a
text file sent by a web server to a web browser, which will be stored by the browser and will remain
valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on
the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not contain any information that personally identifies you, but personal information that
we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  • to recognise your computer when you visit our website;
  • to improve the website’s usability;
  • to analyse the use of our website;
  • in the administration of this website.
  • to ensure that the shopping cart functions

Blocking & deleting cookies

Most browsers allow you to refuse to accept cookies and also delete stored records. For browser specific information on how to adjust your cookie settings please use the relevant links below:

Changes to our privacy policy

We may change our privacy policy at any time. Continued use of our websites signify that you agree to such changes.